Reviews At Smart Insulations, feedback and reviews from our Customers are very important to us. These reviews are a direct barometer of the service we provide and help us maintain our high standards. Here's what our Customers are saying about their experience;
How reviews work at Smart Insulations We've partnered with Feefo to provide us with real reviews from real people. Customers are invited, at random, by Feefo to review their experience with us. This ensures we receive a broad range of reviews from Customers. All of our Customer reviews are genuine, transparent and there to help to decide if our service is right for you.
As well as our Feefo reviews, here are some testimonials received from some of our happy customers;
“Every member of the team was polite, punctual and professional. There was no pushy sales pitch and explanations were clear.”
Mrs H, Spixworth
“The whole team were polite, punctual and courteous. It has been a pleasure to deal with your company.”
Mr M, Mulbarton
“Regarding the Smart Insulations Foam Spray Insulation System I had installed recently, I would like to take this opportunity to convey how pleased I am with the product. I was very satisfied with the overall Customer Service I received from all members of the Company with whom I spoke with and met before, during and after the installation. The Marketing Consultant was very informative, patient and professional, he explained the product clearly and understood my needs when challenged with further enquiry. The Surveyor that came was professional, friendly, efficient and thorough. On installation of the product, the installers were very polite and professional, and carried out their work proficiently. The effects of the product were experienced almost immediately regarding the feeling of warmth within my home. I would highly recommend the Smart Insulations Foam Spray Insulation System. Thank you.”
Miss S, Luton
“I would like to say thank you to the Smart Insulations team. From the first visit by Brian, explaining the process and benefits in excellent detail. To the Surveyor, Tony, who was very thorough in his inspection. I moved into the property in 1969. It was a new build, nearly 50 years ago. The loft lining had become brittle and started to crack and holes appeared. Smart Insulations provided the expertise. The team arrived on the 10th October to carry out the work. Josh, Dennis & Clinton, they worked very professionally, dustsheets on the stairs, hallway and landing all covered up. The men worked as a team. All the old lining was removed and taken away, then they put up the insulation. Work completed, dustsheets removed and hoovered, excellent job.”
Mrs C, Cuxton
“Professional, efficient, hardworking and went the extra mile with moving materials in the loft. Whoever trains your installation teams (and whoever interviews them for employment) deserves a pat on the back. No stopping to chat, taking gulps at intervals from the drinks offered - outstanding professionalism and a job well done.”
Mr B, Rochester
“Thank you for our nice warm home. The temperature has registered 21.5 degs every day so far, that is all day, with no heating on. Your staff were brilliant right down to the young man who first knocked on our door. Thank you once again for a good job well done.”
Mr T, Attleborough
“I had my loft insulation done last Tuesday, and I am writing to say how pleased I am with the result. We have had a few cold nights, but my heating hardly comes on, so my bills should be much lower. The installation team arrived punctually, and carried out the tasks in a very professional manner.”
Mrs A, Long Stratton
“I write to thank you for the new insulation in my roof. I use my attic a lot for storing documents, memorabilia and photographs, as well as the usual suitcases and Christmas decorations. Many of the things I keep are in connection with element of my Family History which I will want to pass on to my sons. I can now be sure that everything is secure and safe in a temperature controlled and dry environment, thanks the Smart Foam Spray system applied to the underside of my roof slates. I would like to thank the members of staff who came to see me, for their advice, friendliness, whilst still trying to sell me your product. The operatives, Gary and Charlie, worked very hard moving to one side and covering all the boxes and shelving, and keeping everything clean and tidy. Overall I am very pleased with the effect of the Smart Foam Spray system, as it not only keeps the attic cleaner, but also lighter as the material is a cream colour, and with the roof beams still exposed it gives a look which is rather pleasing.”
Mr M, St Albans
“Thanks to Smart Insulations I now have an insulated and dust free loft. From the beginning of negotiations to the completion of the contract, all staff I had dealings with were polite, efficient, friendly and very helpful. The insulation team arrived on time, worked with minimum disruption and left everything clean and tidy.”
Mr K, Charlton
“I had my roof insulated by Smart Insulations on 20th August 2018 and was pleased with the promptness and politeness of your operatives. On inspection, the finished job looks neat and smart, and I could confidently recommend Smart Insulations to anyone who ask me about your firm.”
Mrs E, Bedford
“I wish to say I was very pleased with the insulation work you did for me recently. Everyone was very polite and considerate from start to finish. The two young men who carried out the work were very efficient and extremely polite and very considerate. One even called me ma'am, I thought that title was reserved for the Queen! Joking apart they really were very good and the left everything so clean and tidy. My loft hatch is in the garage but they left it cleaner than when they found it. I have no hesitation in highly recommending this firm. Thank you for a job well done.”
Mrs S, Necton
“Just to let you know that I was impressed by your company with the speed and efficient way they conducted themselves with the whole process. They were polite, punctal, tidy and arrived on times I confirmed. I felt that they knew what they were doing at all times. I am looking forward to the results in the future with saving energy as they predicted and helping reduce my carbon footprint.”
Mr R, Chelmsford
“I was very pleased with the standard of work by your team and as they were a little early it was even better.”
Mrs B, Watton
“Thank you Smart Insulations for a job well done. The lads were punctual, friendly and did a very good job. The house was left clean and tidy and treated with respect.”
Mr M, Letchworth Garden City
“We felt we would like to congratulate your compnay and staff for their efficient and caring attitude. Our initial meeting with Brian was very positive. He explained it all to us and was not pushy. On the day of the installation, the men arrived punctually. They were polite, clean and tidy. They got on with the job and cleared away thoroughly on completion. We were very satisfied with the service.”
Mr & Mrs B, Witham
“Would like to take the opportunity of thanking you for the installation of your foam spray. From start to finish I cannot praise you enough. The team I had were very friendly, efficient, could not do enough to make the process go smoothly. When they left, you would not know they had been here. They left everything clean and tidy. Really pleased with the product, cannot fault you in any way. Thank you once again.”
Mrs B, Hemsby
“First class product, first class service. As far as I'm concerned, you scored full marks - i.e. Excellent from start to completion. Many thanks.”
Mrs O, Bromley
“No nonsense, efficient, hassle free transaction & installation. Very pleased with the efficient way Smart Insulations operate their service. They were able to be flexible with both initial appointment making and installation dates/times. Thank you.”
Mr F, Luton
“Having had a home that has always been warm in the summer and cold in the winter, Smart Insulations has made a big difference to the overall temperature of the house. It's taken the chill out of the air and we have not had to put on the extra heater since having it done. The loft itself is brighter and warmer. It will make a big difference to winter temperatures and reduce heating costs. We now have peace of mind knowing the roof is future-proofed.”
Mr & Mrs B, Luton
“All people involved in this exercise were very knowledgable & helpful. We would have no problem in recommending Smart Insulations.”
Mrs G, Orpington
“I was very pleased with the outcome from start to finish.”
Mr S, West Malling
“The workmen were punctual, professional and really polite. They didn't require anything from me, just got on with the job. I was very pleased with the manner they carried out the work and the time it took to complete. I would recommend this to anyone.
I have already noticed the difference in the reduced amount of heating required to keep my home warm.”
Mrs U, Luton
“The whole process was easy, efficient and smooth. I was very impressed with the politeness, efficiency and professionalism of everyone I spoke to or met. The whole installation process was extremely customer focused and helpful. I would certainly recommend Smart Insulations.”
Mr B, St Albans
“I was impressed by the way the installation team set about the job.”
Mr H, Luton
“We could not fault the team at all. They arrived and got to work after introducing themselves. Good clean workers and very polite. Would have no hesitation in recommending this crew at all. Thank you.”
Mr G, Bexley
“Everything went so well. A very good professional company. I have been thinking about this kind of insulation for some time. The boys who did the work were very professional and left my home how I liked after cleaning up.
Thank you all for doing a really good job.”
Mr W, Great Yarmouth
“I am writing today to thank you for the great service you provided.
The engineers that visited my property were very polite and knowledgeable about the product and after care service that is provided.
The day the installation took place, care was taken to my property even the exterior of my property. The inside of my property was taken care of by laying dust mats and even hoovered before they left the property, leaving the house as clean as it was before they came.
The installment of the insulation was done quickly and neatly and we noticed the difference straight away by the noise level from outside had disappeared completely. The heating is not clicking on and off as much as it had been doing, now looking to be saving money straight away and for many years to come. I willrecommend your company to my friends and family.”
Mr N, Canvey Island
“I was totally satisfied with the whole experience.”
Mrs D, Romford
“I could not find fault with any stage. Everyone easy to get on with and both highly professionel and polite. Your firm could teach apprentices a great deal on how to meet the public.”
Dr P, Norwich
“You never really think about the roof of your home until a tile comes off in a high wind or you go up into the loft to get down the Christmas tree and decorations - it's the most neglected part of the house and yet it's the most important. Caring for the roof - and I think I've now done that with Smart Insulations - is something we all need to do.”
Mr B, Dunstable
“Very happy with overall product plus installation.”
Mr & Mrs A, Romford
“The product is excellent and I have noticed the difference in my heating. I think the product is excellent and should be marketed or advertised on a larger scale.”
Mr D, Luton
“From start to finish the whole process was highly efficient and I would certainly recommend Smart Insulations to anyone who asked.”
Mrs F, Ipswich
“It seems a good product, installed efficiently with good paperwork and support backup. All went well and the house seemed warmer before I turned down the heating level - so I should be saving money.”
Mr H, Shefford
“It was obvious that everyone who was involved with the installation knew exactly what they were doing! Extremely pleased and would recommend to anyone who wanted this sort of installation.”
Mr C, Luton
“We are very happy with the whole installation. We have already recommended someone and have several friends interested.”
Mr & Mrs M, Ipswich
“The whole team were very good. The work was explained and was done without any hassle and cleaned up very well. Thank you.”
Mr B, Thetford
“Extremely co-operative installers - very conscientious and polite.”
Mrs W, North Walsham
“Very pleased with every stage of the process. I was delighted with the service received from the beginning with the consultant, the booking and the timely arrival of the installation team who carried out a very professional job and cleared up after themselves. I will definately recommend Smart Insulations to my friends as my house is significantly warmer now and no draughts.”
Mr & Mrs B, Royal Tunbridge Wells
“It seems a logical way to insulate the loft. Keeping it warm in winter and cool in summer, which floor insulation doesn't do. I was very impressed with all your staff and the efficiency of the process which I found quite fascinating.”
Mrs K, Brentwood
“The whole process was stress free. I was thoroughly satisfied with the whole process from start to finish.”
Mr J, St Albans
“Very professional job, believe we can feel the benefit already as we have had a very cold snap in weather but have not needed to turn up our heating.”
Mrs G, Norwich
“I am writing to tell you of my complete satisfaction with the installation of the roof lining. After only a short time we are feeling the benefit with the house feeling much warmer. I would have no hesitation in recommending your company and product.”
Mr W, Norwich
“From the start of the process everything was managed very efficiently & courteously. The service was excellent, as was the actual installation. Thanks to everyone for a well managed installation”
Mr T, Felixstowe
“From salesman to surveyor, from office staff to insulation tradesmen Smart Insulations have provided an excellent service with professionalism and polite helpfulness. We are recommending them to our friends.”
Mr & Mrs B, Royal Tunbridge Wells
“I thought I would write to say how pleased my wife and I are at the insulation recently installed by Smart Insulations.
I made the decision some time ago that I ought to consider the spiralling cost of energy to keep our house warm and comfortable!
After shopping around I had a personal recommendation to your company and have been delighted with the speed and efficiency of the process of my order. From start to finish has been so professional and resulted in not only a more insulated home but now I have a usable space for my train set! Thanks Smart Insulations.”
Mr & Mrs T, Hitchen
Today we received with thanks your recommendation and installation cheque for £225. Thank you for the professional way the installation was carried out. If you wish to use this house in the future as a way of promoting your product we would be more than happy.”
Mr & Mrs G, Ipswich
“I write in response to your request for a testimonial for you company, and I would say that we are delighted with all of the contact we have had with your personnel from the initial consultation up to the actual installation.
Your representative gave us all the necessary information so that we were able to make an informed decision to go ahead and we were very impressed with your installation team who did a very neat job. Many thanks we are very pleased the whole result.”
Mr & Mrs B, Colchester
“From the very outset we found the Smart team very professional. The product was explained clearly and we were left with enough information to make the right decision. The survey and installation were completed efficiently and on schedule. Because of this we feel that if any after service may be required, this will be equally as good.”
Mr & Mrs W, Norwich
I wish to record that from the inception of our interest, the subsequent visit by your representative, the surveyor, your office team and then the insulation team, we have had a fantastic service from Smart.
Our queries (of which there have been few) have been answered speedily and professionally throughout.
Mr & Mrs D, Hellesdon
It has been a pleasure to have dealt with your company.
Every single individual with whom I have had dealings with, from first voice on the telephone to the personal contacts, have been a credit to your company.”
Mrs S, Bury St Edmunds
“Following the installation of our loft insulation we are writing to outline our experience.
We have been particularly impressed by the high level of professionalism and expertise by your installers and to how tidy they were!
From the preparation with dust sheets throughout and the completed job, care was taken at every stage .
Thanks for a great job.”
Mr K, Chelmsford
I would like to thank you for the excellent job done by your team.
Everyone involved from the advisor to the surveyor and especially the installation team. They were a pleasure to have in the house.
They couldn’t have been cleaner, less obtrusive, or more helpful.
They certainly are the dream team, a credit to British workmen.
I am looking forward to the savings that will certainly occur in the future along with my trouble free roof.”
Mr & Mrs T, Diss
I wish to compliment your company on the efficient manner in which my order was completed.
All your employees have been very professional and extremely helpful in explaining the process of this type of insulation and its benefits.
The installers arrived on time, worked cleanly and cleared up after work was completed.
I thank you for your attention to my order."
Mr R, Long Stratton